01 Who you are buying from
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
The Recruvia platform is operated by SPAZIOTECH S.A.S., a company organized under the laws of Ecuador. Charges appear on your statement under Paddle's descriptor, not ours.
02 How billing works
Subscriptions are billed in advance for the period you select, monthly or annual. A monthly plan billed on the 15th covers service through the following 15th; an annual plan covers the twelve months from your billing date.
New subscriptions begin with a 15-day trial. A payment method is required up front so service continues without interruption; you are not charged until the trial ends. Cancel before the trial ends and you are not charged at all.
If a payment fails, your account moves to read-only for 15 days — you keep access to your data and can export it — before access is limited to billing management. We do not delete your data because of a missed payment.
03 Cancelling a subscription
You can cancel at any time from the customer portal linked in your account. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not pro-rate or refund the unused part of a period.
04 Changing plans
Upgrades take effect immediately and are charged pro-rated for the remainder of your current period, so you only pay the difference.
Downgrades take effect at the end of your current period. You keep the features you have already paid for until that date, and the new plan starts with your next renewal. No partial refund or credit is issued for the change.
05 Refunds
Recruvia subscriptions are non-refundable, except where a refund is required by applicable law or granted by Paddle under its own policies. Because Paddle is the Merchant of Record, refund decisions are Paddle's to make; we cannot issue a refund to you directly.
If you believe you were charged in error, or the Service did not work as described, contact us first — we would rather fix the problem than argue about a charge. If a refund is appropriate, we will ask Paddle to issue it.
Refund requests can also be raised with Paddle directly at paddle.net, the buyer support portal for orders placed through Paddle.
06 Taxes
Prices are shown exclusive of tax. Any sales tax, VAT, or equivalent required in your jurisdiction is calculated at checkout, added to the price, and collected and remitted by Paddle as Merchant of Record.
If your organization is tax-exempt or holds a valid VAT registration, enter it at checkout so it can be applied to your order.
07 Contact us
Questions about billing, an invoice, or a charge you do not recognize: billing@recruvia.org. We answer billing questions on business days and will tell you plainly whether a refund is something we can ask Paddle for.
Prefer to talk? Call +1 336-701-0966 during U.S. business hours.